bh999v Privacy Policy — Your Information Is Safe With Us
This policy explains in detail how the personal information collected during your registration and use of bh999v is managed and kept secure.
bh999v ("Platform", "we", "our") places the highest importance on your privacy. This Privacy Policy ("Policy") tells you what information we collect, how we use it, who we share it with, and how we keep your information safe. By creating an account on bh999v or using the platform, you are considered to have agreed to the terms of this Policy.
This policy should be read together with the Terms and Conditions and the Responsible Gaming policy. If you have any questions about any part of this policy, please contact our support team.
What Information We Collect
Personally Identifiable Information
We collect the information you provide when registering an account. This includes:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (if verification is required)
Financial and Payment Information
We store the following information to process deposits and withdrawals:
- bKash, Nagad, or Rocket mobile number
- Transaction amount and date
- Transaction reference ID
- Deposit and withdrawal history
Usage Activity Information
The following information is generated automatically while you use the platform:
- Login and logout times
- Gaming history and betting records
- Bonus claim and usage records
- Time spent on the platform
Technical Information
For security and service improvement purposes, we collect:
- IP address
- Device type and operating system
- Browser type and version
- Cookie data and session information
- Pages visited and navigation paths
How We Collect Information
bh999v collects your information in several ways. Each method is transparent and operates on the basis of your consent.
- Directly provided: Information you give us through registration forms, contact forms, or live chat.
- Automated collection: Technical information collected through cookies, log files, and tracking pixels.
- Third-party verification services: Information is confirmed through approved third parties for identity and age verification.
- Payment processors: Transaction information is collected from payment gateways such as bKash, Nagad, and Rocket.
- Support communications: Information you share through live chat and email is stored.
Purpose of Using Information
Collected information is used only for the following legitimate purposes. bh999v never uses your information for unauthorised purposes.
Account Management
Information is used to create, verify, maintain, and secure your account.
Payment Processing
Information is used to process deposit and withdrawal requests and to enforce the minimum deposit of ৳200 and minimum withdrawal of ৳500.
Customer Support
Information is used to provide 24/7 live chat support in Bengali and to resolve your issues effectively.
Security and Fraud Prevention
Information is used to detect and prevent harmful activities such as account hacking, fraud, and money laundering.
Responsible Gaming Assurance
Information is used to monitor gaming behaviour to ensure compliance with responsible gaming policies and to help set limits when needed.
Service Improvement
Analytics data is used to make technical improvements to the platform, add new games, and further enhance the user experience.
Data Storage and Security
Technical Security Measures
bh999v uses industry-standard technology to keep your information secure. Our security measures include:
- SSL Encryption: Every data transfer between you and our servers is secured with 256-bit SSL/TLS encryption.
- Secure Data Centres: Our servers are housed in high-security data centres with both physical and digital protection.
- Access Controls: Only authorised staff can access your information, and only when required for specific tasks.
- Regular Security Audits: Platform security is regularly reviewed and any vulnerabilities found are resolved promptly.
Data Retention Period
We retain your information only for as long as necessary. All information is retained while your account is active. After an account is closed, certain information may be kept for a set period to meet legal obligations. Transaction records are retained long-term for financial verification purposes. Once the required period has ended, information is securely deleted or anonymised.
Sharing Information with Third Parties
bh999v never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific circumstances:
Service Provider Partners
Necessary information is shared with trusted third parties that help us deliver our services, such as payment processors (bKash, Nagad, Rocket) and technology service providers. These partners operate under strict confidentiality agreements and may not use the information beyond the purposes we have specified.
Legal Obligations
Information may be disclosed as required to comply with valid court orders, government investigations, or requests from law enforcement agencies. Such disclosures are always made within the framework of the law.
Anti-Money Laundering (AML)
To comply with international standards for preventing money laundering and terrorist financing, we may be required to provide certain information to regulatory authorities.
Cookies and Tracking Technology
bh999v uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the platform. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and personalise your experience based on previous usage. You can disable them if you wish.
Analytics Cookies
Collects anonymous data to help us understand how you use the platform. This information is used to improve the quality of the service.
Cookie Management
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling certain cookies may limit platform functionality.
Your Rights
As an account holder at bh999v, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You can request a complete list of the information we hold about you. We will provide the information within 30 days of receiving your request.
Right to Rectification
If any information we hold about you is incorrect, you can request a correction. Most information can be changed directly in your account settings.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Right to Object to Processing
You can withdraw your consent at any time if you do not wish to receive marketing messages. Let our support team know and we will act according to your preference.
Protection of Minors
21+ Age Requirement
bh999v provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.
Age is verified during the registration process and, in cases of doubt, proof of age via ID document may be requested. If we learn that information from a minor has been collected, we will immediately close that account and delete the information.
If parents believe their child has opened an account without their knowledge, please contact our support team. We will take prompt action.
Changes to This Policy
bh999v may modify or update this privacy policy from time to time. For significant changes, we will notify you when you log in to your account or inform you by email to your registered address.
After each change, the "Last Updated" date at the top of the policy is updated. Continued use of the platform after a change is considered acceptance of the new policy.
We recommend that you visit this page regularly to stay informed about the latest version of the policy. If you do not wish to accept the new policy, contact our support team to close your account.
Contact Us
Contact us for any questions, concerns, or requests to exercise your rights regarding this privacy policy. Our support team is always ready to help you.
Contact us directly through live chat on the platform. Our Bengali-speaking team is available 24/7 to serve you.
For privacy-related requests, email us at:
[email protected]
We try to respond as quickly as possible. Requests to access or delete information may require identity verification. For more information, see our FAQ page or Terms & Conditions.